FAQs

FAQ

Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!

Orders are typically shipped within 1 to 2 business days. For orders in the Germany, transit will take an additional 3 to 7 business days.

Tracking numbers may take 1 to 2 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

Orders are typically shipped within 1 to 2 business days. For orders in the Germany, transit will take an additional 3 to 7 business days. If your order has not arrived after 4 working days (domestic), please contact our team, we will be happy to help you.

We accept Visa, AMEX, PayPal, Apple Pay, and Mastercard.

Immediately after your order has been successfully placed.

We adhere to the highest industry standards to protect your personal information at checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

CONTACT INFORMATION:

Trade name: Embroidery Galore

Phone number: +49 1521 9168075

Email: support@embroiderygalore.com

Physical address: Berliner Freiheit 2, 10785 Berlin, Germany

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