Welcome to Embroidery Galore!

Thank you for choosing Embroidery Galore for your fashion needs! We’re committed to delivering high-quality products with efficiency and care. Below is a detailed overview of our shipping policies to ensure a smooth and timely experience for all your orders.

Order Processing Time

We process orders within 1 to 2 business days, Monday through Friday, ensuring that your items are handled promptly.

Delivery Period

• Free Shipping within Germany: Your order will be delivered within 3 to 7 business days after shipment. Shipping times start on the day your order ships, not from the purchase date.
• Please note, delays may occur due to customs, incorrect address details, or unforeseen circumstances.

Order Cut-off Time

Orders placed after 5:00 p.m. will be processed the following business day.

Shipping Costs

We offer free shipping on all orders within Germany!

Method of Delivery

We partner with trusted carriers like UPS, DHL, and FedEx to ensure reliable and efficient delivery.

Non-Shipping Days

Please note that we do not process orders on public holidays.

Confirmation of Shipment

Once your order is dispatched, you will receive a confirmation email with a tracking ID. The tracking number will become active within 24 hours for real-time updates.

Our Working Days

Embroidery Galore operates Monday through Friday.

Item Misplacement

If your order does not arrive within the expected timeframe, please contact the carrier directly for assistance. For ongoing issues, feel free to reach out to us at support@embroiderygalore.com.

Incorrect Address

If an incorrect address causes your order to be returned, you will be responsible for reshipping fees. Please contact us at support@embroiderygalore.com for assistance.

Address Change

To change your delivery address, please contact us at support@embroiderygalore.com or call +49 1521 9168075 within 24 hours of placing your order. Once the order is in transit, address changes cannot be made.

Cancellations

If you wish to cancel an order after confirmation, please contact our customer service team within 24 hours. After your order has been shipped, please refer to our return policy for further assistance.

Damaged Items During Transit

If you receive damaged or broken items, please contact us immediately. Send clear photos of the damaged goods to support@embroiderygalore.com for a free exchange or refund.

CONTACT INFORMATION:

Trade name: Embroidery Galore

Phone number: +49 1521 9168075

Email: support@embroiderygalore.com

Physical address: Berliner Freiheit 2, 10785 Berlin, Germany